Frequently asked questions - immoswipe

Question 1

Do I need a verified account to send a contact request for a property for sale?

Accepted Answer

No. You do not need an account to send the provider a contact request for a property for sale. Simply fill in the contact form on the listing page and you will receive further information or be contacted by the provider.

Question 2

What is the Immoswipe tenant pool?

Accepted Answer

The tenant pool is a network of vetted prospective tenants. Instead of applying to listings one by one, you store your profile once and become visible to property managers and landlords with matching properties.

Question 3

How can we access the tenant pool as a property management company?

Accepted Answer

Through Immoswipe's B2B solution, property managers get access to the AI-supported pool of vetted prospective tenants and can evaluate matching tenant profiles via text prompt, link input or already recorded property data, and then contact them directly.

Question 4

Do I need a verified account to send a contact request for a rental property?

Accepted Answer

No. You do not need an account to send the landlord a contact request for a rental property. Simply fill in the contact form on the listing page and you will receive further information or be contacted by the landlord.

Question 5

Can I buy an apartment or a house directly from Immoswipe?

Accepted Answer

No. Immoswipe does not sell its own properties. We are a real-estate platform for rental and purchase properties from commercial, verified providers across Switzerland.

Question 6

How do I join the tenant pool?

Accepted Answer

There are several ways to create your tenant profile in the pool. The easiest: download the free Immoswipe app (available for iOS and Android), open it and use the button on the home screen: “Get found by providers – join the pool now.”

Question 7

What does access cost for property managers?

Accepted Answer

Access to the tenant pool is billed via a monthly fee. Create your [trial account](/en/become-a-business-customer) without obligation, or book a [demo call](/en/contact) with our sales team to learn more.

Question 8

Can I rent an apartment or a house directly from Immoswipe?

Accepted Answer

No. Immoswipe does not rent out its own properties. We are a real-estate platform for rental and purchase properties from commercial, verified providers across Switzerland.

Question 9

Will I find properties for sale from private sellers on Immoswipe?

Accepted Answer

No. You will not find properties for sale from private sellers on Immoswipe. We work exclusively with commercial partners who meet our quality standards. All providers are vetted and must verify their identity. This ensures a high level of quality, for more trust and a better experience on immoswipe.ch.

Question 10

How do we get in touch with Immoswipe as a property manager?

Accepted Answer

For general questions or requests, please use our support form. If you are interested in using our matching infrastructure, book a demo call with our sales team or simply create your trial account and start free for 14 days.

Question 11

Will I find rental properties from private landlords on Immoswipe?

Accepted Answer

No. You will not find rental properties from private landlords on Immoswipe. We work exclusively with commercial partners who meet our quality standards. All providers are vetted and must verify their identity. This ensures a high level of quality, for more trust and a better experience on immoswipe.ch.

Question 12

What is the rent chances calculator?

Accepted Answer

The calculator shows you how realistic your chances are for a certain apartment in a certain city or region. It is a standalone entry channel and can create a profile in the tenant pool right away, independent of applying to a specific listing. You quickly see how the market in your region works and can activate your personal pool profile based on your details.

Question 13

Are utilities such as heating, water or caretaking included in the listed prices?

Accepted Answer

The listed rents always show both the gross and the net rent. This means the prices are shown once without and once including utilities.

Question 14

Can I contact the provider at any time?

Accepted Answer

Yes, you can get in touch with the provider at any time via the contact form. If you register, you can communicate with the provider directly via Immoswipe's real-time messenger.

Question 15

What details does my pool profile need?

Accepted Answer

A tenant profile is not only about completeness, but above all about accuracy and fit. The most important details are: personal information, your search intent (where, how, what, when, at what price), your budget and household situation, and more. You can find further details [here](/en/#mieter).

Question 16

I have found the ideal property to buy. How can I buy it?

Accepted Answer

You can express your interest to the provider via the contact form. The provider explains the purchase process and discusses the next steps with you.

Question 17

Do I have to verify my identity to be in the tenant pool?

Accepted Answer

No, we do not require formal identity verification. Whether a person is genuine shows during the normal application process anyway. We therefore rely on the accuracy of your self-declaration. As mentioned, a complete and precisely filled-in profile pays off. False information gets you nowhere – it is detected anyway and leads to no success, quite the opposite.

Question 18

Can I contact the provider at any time?

Accepted Answer

Yes, you can get in touch with the provider at any time via the contact form. If you register, you can communicate with the provider directly via Immoswipe's real-time messenger.

Question 19

Can I create a joint profile for me and my partner or a shared flat?

Accepted Answer

Yes, you can add the other people moving in with you directly in your tenant profile and complete their personal details in your main profile. That way the property manager immediately gets the full picture of the household.

Question 20

I have found the ideal rental property. How can I rent it?

Accepted Answer

You can express your interest to the provider via the contact form. The provider explains the application process and gets back to you after receiving your documents: either with an acceptance or with the information that the property has already been taken.

Question 21

Can I send contact requests for several properties for sale at the same time?

Accepted Answer

Yes, you can respond to several listed properties for sale and express your interest to the respective providers.

Question 22

Can I save my favourite properties for sale?

Accepted Answer

Yes, you can mark your favourites with the heart button. They appear directly on your matching list and give you quick access.

Question 23

How long does my profile stay active in the pool – do I have to renew it?

Accepted Answer

Your profile stays active until further notice. We will contact you and send reminders to confirm that your search is still current. If you have already found something suitable, you can deactivate your profile directly in the app.

Question 24

Is my contact request binding?

Accepted Answer

No. Even if you have viewed the property and applied, the decision lies with the landlord or the owners. If you are selected, you still decide yourself whether you want to sign the lease.

Question 25

How can I make sure the properties I find on the platform match my requirements?

Accepted Answer

You can use various filters on Immoswipe to search specifically for properties for sale that match your wishes: for example location, price, size, number of rooms or amenities. This helps you find exactly the properties that suit you faster.

Question 26

Is my profile removed automatically once I have found an apartment?

Accepted Answer

No. Since we have no insight into contract details or the communication between property manager and applicant, we do not automatically know whether you have found a suitable apartment. To deactivate your profile in that case, switch off the activation button in your profile in the app.

Question 27

Can I send contact requests for several rental properties at the same time?

Accepted Answer

Yes, you can respond to several listed rental properties and express your interest to the respective providers.

Question 28

How does the marketplace ensure transparency and trust when choosing properties for sale?

Accepted Answer

All providers on Immoswipe are commercial partners and must verify themselves before publishing properties for sale. We also attach great importance to complete and honest property descriptions. Communication happens directly and securely via our integrated messaging system, without intermediaries.

Question 29

Can I save my favourite rental properties?

Accepted Answer

Yes, you can mark your favourites with the heart button. They appear directly on your matching list and give you quick access for your application.

Question 30

Do I have to pay for the tenant pool?

Accepted Answer

No. A basic profile in the tenant pool is free. For additional visibility there is an optional Access Pass (roll-out 2027).

Question 31

How can I make sure the properties I find on the platform match my requirements?

Accepted Answer

You can use various filters on Immoswipe to search specifically for rental properties that match your wishes: for example location, price, size, number of rooms, pet friendliness or amenities. This helps you find exactly the properties that suit you faster.

Question 32

What criteria must a property meet to be listed on the platform?

Accepted Answer

Properties must meet certain quality standards before being listed on Immoswipe. These include a complete property description, meaningful pictures and a vetted provider account. Only verified providers may publish listings.

Question 33

Who sees my profile in the tenant pool?

Accepted Answer

Verified property managers and commercial landlords searching Immoswipe for suitable prospective tenants for their properties.

Question 34

How does the marketplace ensure transparency and trust when choosing rental properties?

Accepted Answer

All providers on Immoswipe are commercial partners and must verify themselves before publishing rental properties. We also attach great importance to complete and honest property descriptions. Communication happens directly and securely via our integrated messaging system, without intermediaries.

Question 35

How am I notified when a property manager is interested in my profile?

Accepted Answer

To make sure you never miss a message, enable notifications directly in the Immoswipe app. We inform you via push notification and selectively via email as soon as something happens in the pool.

Question 36

How safe is my personal data on the marketplace?

Accepted Answer

Your data is safe with us. Immoswipe complies with Swiss data protection law (FADP) and, where applicable, the EU GDPR. Your personal details are transmitted encrypted and are not passed on to third parties without your consent. You can find more in our privacy policy.

Question 37

How many inquiries or contacts can I realistically expect through the pool?

Accepted Answer

That depends on the quality of your profile and the available supply, which varies by region.

Question 38

What criteria must a property meet to be listed on the platform?

Accepted Answer

Properties must meet certain quality standards before being listed on Immoswipe. These include a complete property description, meaningful pictures and a vetted provider account. Only verified providers may publish listings.

Question 39

Can I edit or delete my pool profile later?

Accepted Answer

Yes, you can adjust and update your profile data at any time. If your search parameters change, you can update them anytime – easiest directly in the app in your profile settings.

Question 40

How safe is my personal data on the marketplace?

Accepted Answer

Your data is safe with us. Immoswipe complies with Swiss data protection law (FADP) and, where applicable, the EU GDPR. Your personal details are transmitted encrypted and are not passed on to third parties without your consent. You can find more in our privacy policy.

Question 41

In which regions or language areas is the tenant pool currently available?

Accepted Answer

The Immoswipe tenant pool is currently available for German-speaking Switzerland. The focus is on the centre of Zurich, the surrounding districts and the agglomeration. We are already working on expanding to further German-speaking cantons. To reach pool density quickly, we are happy about every new member.

Question 42

Do I need the app, or does the tenant pool also work in the browser?

Accepted Answer

No, but we recommend using the app. Both work: use Immoswipe in the browser or in the app. Since we follow a mobile-first approach, the app is more intuitive and flexible and can be used easily from anywhere at any time.

Question 43

Is the Immoswipe app already available?

Accepted Answer

Yes, the Immoswipe app is available in the App Store and on Google Play.

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